Return and Replacement Policy

Effective Date: [15/02/2024]

At Leyden India, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help with our return and replacement policy.

1. Returns

1.1. Eligibility for Returns:

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 3 days from the date of delivery.

1.2. Non-Returnable Items:

• Certain products may not be eligible for return due to hygiene or safety reasons. These include [list specific items].

1.3. Return Process:

• To initiate a return, please contact our customer support team at support@leydenindia.com Or +91 9499840007.
• Provide your order number, the reason for the return, and any supporting documentation or images.

1.4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of the product.

1.5. Refund:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within 3 days.

2. Replacements

2.1. Eligibility for Replacements:

• Replacements are available for defective or damaged products.
• Notify us of the issue within 3 days of receiving the product.

2.2. Replacement Process:

• Contact our customer support team with your order number and details of the defect or damage.
• If eligible, we will provide instructions for returning the defective or damaged product.
• Once the return is received and inspected, we will ship a replacement product.

3. Contact Information

For any questions or concerns regarding our return and replacement policy, please contact our customer support team at:

Email: support@leydenindia.com Phone: +91 9499840007

Note:

• Leyden India Company reserves the right to update or modify this policy at any time without prior notice.
• Customers are encouraged to review this policy periodically.